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The receptionist verifies the patient’s correct address and phone number.
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The receptionist asks the patient for the nominal fee or co-pay if appropriate.
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The patient is sent back through the doors and directed into the clinical waiting area.
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The nurse will call the patient’s name and wait for a response. When the patient responds, the nurse will escort the patient back to the pre-exam room to check their height and weight. Upon completion of height and weight the nurse will escort the patient to the exam room to complete the check in process. After the exam has been completed the patient will be directed to a billing station so that the checkout process can begin.
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If the patient is insured they will be sent to a billing station where information will be verified and any further appointments can be made.
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A self-pay patient will also be sent to an appropriate billing station where a bill will be generated for all service balances.
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Self-pay or Insured Self-Pay patients may be eligible for discounted services based on the patient's household income. This is known as the Sliding Fee scale.
 An equal opportunity/affirmative action employer
services provided on a non-discriminatory basis
A Member Agency of the Columbia Area United Way
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Family Health Center exists to provide access to primary medical, dental and mental health services to all community members who need care, to improve the health of the community and to train future health care providers.
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